Return and Exchange Terms

Return and Exchange Conditions

Please carefully review the following conditions before initiating a return or exchange request.

How Can I Make an Exchange?

Products come with an opening guarantee starting from the delivery date. Shipping fees for returns and exchanges belong to the buyer.
The product you wish to exchange must be in its original box or packaging, unused, and must not have lost its resaleability feature.
The product packaging or gelatin must not be torn, and the product must be unused. Returns/exchanges are not accepted for opened or used products.
When the product reaches us, it is evaluated by our authorized personnel. If the exchange is approved and the new product is available in our stock, the shipment is made.
If the product to be exchanged is out of stock, a refund will be issued, and you will be notified electronically.
You can send your products to the shipping address provided to you following your exchange request.
Shipping fees for returns or exchanges due to purchasing the wrong product belong to the buyer.

Situations evaluated outside the scope of exchange:

E-liquid spitting, leakage caused by usage habits or coils may depend on usage conditions and are therefore not evaluated within the scope of return/exchange. User-induced errors that occur during updates are also out of scope. Consumable items such as glass, gaskets, and coils are not covered by warranty.

How Can I Make a Return?

You can request a return on the same day you receive the product. Shipping fees for returns belong to the buyer.
The product you wish to return must be in its original box or packaging, unused, and must not have lost its resaleability feature.
Shipping fees for return or exchange transactions of wrongly purchased products belong to the buyer.
After the returned product reaches us, it is checked by our authorized personnel. Once the return process is complete, you will be notified electronically.
You can send your products to the shipping address provided to you following your return request.
For items such as coils, glass, or gaskets that you believe have a manufacturing defect, you must contact us and report the situation on the same day you receive the product.

Are Electronic Cigarettes Guaranteed?

Product packages may contain a warranty document belonging to the manufacturer firm. However, since the products do not have an official distributor in Turkey, the manufacturer warranty documents inside the box do not qualify as an official distributor warranty in Turkey.

Return and exchange conditions to be applied to purchased products are evaluated in accordance with the conditions stated above.

What Are the Products Where the Right of Withdrawal Does Not Apply?

Products produced specifically for the buyer in accordance with their requests, or made personal by making changes or additions.
Products that are not suitable for return due to their nature and that are not suitable to be resold for hygiene reasons.
Audio or image recordings, software programs, and related consumables whose packaging has been opened by the buyer.
Products that are in danger of spoiling quickly or whose expiration date is likely to pass.
Certain products whose price changes depending on fluctuations in financial markets.
Accommodation, transportation, car rental, food and beverage, and similar leisure time evaluation services that must be performed on a specific date or period.