You can review the answers to the most frequently asked questions from our customers regarding orders, shipping, payments, memberships, and products in the sections below.
We import our products ourselves and strive to offer you, our valued customers, the most reasonable prices possible.
All our products are original. You can check the authenticity of eligible products using the barcodes and verification codes found on them.
You can review the experiences shared by customers who have shopped with us before.
Orders placed on weekdays until 13:00 are handed over to the shipping company on the same day. No shipments are made on weekends.
Shipments originate from Istanbul. You can check estimated shipping times in the table below.
| Service | Distance | Delivery Days | Minimum | Maximum |
|---|---|---|---|---|
| Branch to Branch | Under 600 km | Monday - Friday 09:00 - 18:00 | 1 Business Day | 2 Business Days |
| 600 - 1200 km | Saturday 09:00 - 17:00 | 2 Business Days | 3 Business Days | |
| Over 1200 km | - | 3 Business Days | 4 Business Days | |
| Door to Branch | Under 600 km | Monday - Friday 09:00 - 18:00 | 1 Business Day | 3 Business Days |
| 600 - 1200 km | Saturday 09:00 - 17:00 | 2 Business Days | 4 Business Days | |
| Over 1200 km | - | 3 Business Days | 5 Business Days | |
| Branch to Door | Under 600 km | Monday - Friday 09:00 - 18:00 | 1 Business Day | 3 Business Days |
| 600 - 1200 km | 2 Business Days | 4 Business Days | ||
| Over 1200 km | 3 Business Days | 5 Business Days | ||
| Door to Door | Under 600 km | Monday - Friday 09:00 - 18:00 | 1 Business Day | 4 Business Days |
| 600 - 1200 km | 2 Business Days | 5 Business Days | ||
| Over 1200 km | 3 Business Days | 6 Business Days |
There may be stores in our country selling brands like Joyetech, Eleaf, SMOK, Naked, Nasty, One Hit Wonder, VGOD, and similar ones under the name of "authorized dealer."
Due to the sales status of electronic cigarette products in Turkey, we believe that the term "authorized dealer" used in this context should be evaluated carefully.
You can obtain the exact same original product at more affordable prices without paying unnecessary price differences.
Tracking information is entered into the system on the same day by 20:30 after your order is placed.
You can log into your account using your email address and view your tracking number under the My Orders section.
When shipping tracking information is entered into the system, a notification is sent to the phone number and email address you registered during checkout.
Package opening and inspection practices during delivery depend on the courier company's procedures.
To create a membership account, you can click on the My Account section and use the Create Account option.
You can also create an account during the checkout process after entering your details by using the “Create an account for your next order” option.
It is not recommended to charge products using mobile phone or car charging adapters.
For devices that use external batteries, it is also recommended to use a suitable external battery charger.
Free shipping limits vary depending on the payment method.
Bank Transfer / EFT: Over 3000 TL Cash on Delivery: Over 4000 TL Card on Delivery: Over 5000 TL
Products are sent to you with an opening guarantee. If there is a device-related issue upon first use, the situation will be evaluated, and an exchange or refund may be provided.
User errors caused by liquid damage, impact, dropping, or unsuitable charging equipment are out of scope.
You can choose the payment method that suits you best on the checkout completion screen:
Bank Transfer / EFT Cash on Delivery Credit Card on Delivery
The shipping fee for bank transfers is 95 TL. Free shipping applies to orders over 3000 TL.
For cash on delivery, a 95 TL shipping fee + 75 TL collection fee applies. Free shipping is available for orders over 4000 TL.
For credit card on delivery, a 95 TL shipping fee + 95 TL collection fee applies. Free shipping is available for orders over 5000 TL.
Due to the sales status of electronic cigarette products in Turkey, there is no standard authorized service/distributor warranty.
Products are shipped with an opening guarantee. If the product does not work when you first receive it or if there is a device-related issue, you can contact our support line.
Gift coupons may be sent to our registered users during holidays, New Year's, and specific periods of the year.
Additionally, special coupons may be sent to customers who share their devices in our customer reviews section.
You can use your coupon code by entering it into the "Use Coupon Code" section when creating an order. Coupons are single-use.
If you wish to add items or change products, you need to create a new order and cancel the old one.
Product contents of an existing order cannot be changed by us. Product changes cannot be made on orders that have already been handed over to shipping.
For address changes, the order must not have been shipped yet.
For all change requests, you can contact us via our WhatsApp support line.
Our working hours are weekdays between 09:30 - 17:00.
We are closed on weekends.
