What is "Safe Internet Connection"? Why Can't I Access the E-Cigarette Website?
If you encounter a "Safe Internet Connection" warning while trying to access our website, this issue does not originate from our website, but rather from your mobile operator or internet service provider (ISP).
In recent years, GSM operators and internet service providers have begun offering safe internet services to their users by default. When this service is active, access to websites falling under certain categories may be restricted.
What is Safe Internet Connection?
Safe internet connection is an optional filtering service provided by internet service providers. This system is used to limit access to websites categorized under specific groups.
It is a security service primarily chosen to prevent children from accessing harmful or restricted content.
Why Can't I Access E-Cigarette Websites?
Due to regulations regarding e-cigarette products in Turkey, some operators may restrict access to e-cigarette-related websites on lines where the safe internet filter is active.
Therefore, if you receive a "Safe Internet" or similar warning when trying to access our website, it is highly likely that the safe internet filter is enabled on your connection.
How to Disable Safe Internet Connection?
The safe internet service is optional. Enabling or disabling this feature is completely up to the user's preference.
To turn off the safe internet filter, simply call the customer service of your GSM operator or internet service provider.
Stating to the customer representative:
"I would like to disable my safe internet service."
is usually sufficient to carry out the process.
Once the process is complete, your internet connection will be updated, and you will be able to access restricted websites normally.
Is This Process Legal?
Yes. The safe internet service is offered as an optional service. Enabling or disabling it is entirely at the user's discretion. If you wish, you can keep the service active or deactivate it through customer service at any time.
Frequently Asked Questions
Why is safe internet automatically activated?
Some operators or internet service providers may offer the safe internet service enabled by default on new subscriptions or specific plans.
Is there an issue with your website?
No. If you are experiencing access issues only on certain internet connections, the problem is most likely caused by the safe internet filter.
Can I access the site without using a VPN?
Yes. Once you have disabled the safe internet filter through customer service, you can access our website without needing any additional applications.
