Are E-Cigarettes Delivered in Person? Do You Have a Physical Store or Branch?
One of the most frequently asked questions regarding e-cigarette products is "Do you have a physical store?" or "Do you offer in-person hand delivery?"
Per our sales policy, orders are exclusively placed through our website. We do not offer physical store pickups, in-person deliveries, or branch pickup services.
Do You Have a Store or Branch?
No.
Due to current regulations governing e-cigarette products, we do not operate physical stores, showrooms, or counter sales.
All orders are processed solely through our website and dispatched via courier services.
Do You Offer Same-Day Courier Delivery?
Hayır.
We do not offer same-day express/moto-courier delivery services.
Our orders are shipped strictly through our contracted courier partner. Orders dispatched from Istanbul are delivered within an average of 1-3 business days, depending on your region.
Delivery times may vary based on order volume, public holidays, and courier operational schedules.
Is the Packaging Transparent?
No.
To protect your privacy, orders are shipped inside opaque, sealed shipping bags.
Therefore, the contents of the package are completely concealed from the outside.
For Cash on Delivery (COD) orders, the package cannot be handed over before the payment process is finalized.
Do You Provide Technical Support Services?
Yes.
We offer technical assistance for technical issues that may arise with products purchased through our website.
To request technical support, simply contact us along with your order number.
Following inspection, technical service support can be provided for products that are repairable or for which replacement parts can be sourced.
Technical support is not provided for products purchased from other vendors or different websites.
Frequently Asked Questions
Can I collect my order in person?
No. Orders can only be placed through our website and delivered by courier.
Can I visit your store to shop?
No. We do not have a physical store or branch location.
Do you dispatch orders via same-day motorcycle courier?
No. All orders are shipped exclusively via our contracted shipping carrier.
Can I open and inspect the package at the door upon delivery?
No. Due to our sealed shipping system, packages cannot be opened and inspected during delivery.
Do you repair devices bought from elsewhere?
No. Our technical service is strictly reserved for products purchased directly from our website.
Related Pages
- Customer Reviews
- Frequently Asked Questions
- How to Choose an E-Cigarette?
- E-Cigarette Leaking and Spitting Issues
